Refund Policy

QuietZ Group - Sleep Quality Enhancement Products Return Policy

Effective Date: March 01, 2023

QuietZ Group, a leading provider of sleep quality enhancement products, is committed to ensuring the satisfaction of our valued customers. We have established the following return policy to clarify the terms and conditions surrounding returns and to ensure compliance with consumer protection laws in the US, Canada, Australia, Europe, and the UK.

  1. Return of Sleep Quality Enhancement Products
    Our products are designed to enhance sleep quality. We understand that choosing the right solution is paramount. However, in adherence to consumer protection laws in the US, Canada, Australia, Europe, and the UK, we cannot accept returns for products that have been removed from their original packaging or used for their intended purpose. Such products fall under the category of personal hygiene items and are non-returnable.

  2. Eligibility for Returns
    Customers may initiate a return within 60 days of receiving their order, provided the following conditions are met:

    • The product remains in its original, unopened packaging.
    • The product has not been utilized for its intended purpose.
    • Customers must initiate the return process by contacting us at care@quietz.net and providing their order number or the name under which the order was placed.

    After that, a return request will be created according to the return protocol. The client must provide answers to several questions and send the order to an expert of our company for evaluation. After the expert's opinion, we will submit an application to the bank for reimbursement.

  3. Defective or Damaged Products
    In the event of receiving a defective or damaged sleep quality enhancement product, customers are urged to contact us promptly upon receipt. We will take immediate action to address the issue, offering a replacement or a refund, according to the customer's preference.

  4. Product Variation
    QuietZ Group is dedicated to constant product improvement, guided by customer feedback. Consequently, the actual product received may not precisely match the appearance depicted in photographs or videos on our website or in our promotional materials. We appreciate your understanding in this regard, as it enables us to adapt our products to enhance their effectiveness continually.

    By making a purchase from our online store, customers acknowledge and accept that received products may exhibit variations from representations on our website or in advertisements. We encourage careful review of product descriptions and invite customers to contact our customer service team with any inquiries before completing an order.

  5. Customer Feedback and Product Enhancement
    QuietZ Group highly values customer feedback and actively incorporates it into our product development processes. Weekly adjustments to product design and form are a testament to our commitment to achieving maximum product effectiveness and customer satisfaction.

    Customers who place orders with us automatically agree to the possibility of product variations, which result from our ongoing dedication to product enhancement based on customer feedback.

  6. Disclaimer of Responsibility for Delivery Services: QuietZ Group is not responsible for any issues, delays, or returns of orders caused by the actions or inactions of delivery or postal services once the items have been handed over to the courier. The risk of loss and title for such items passes to the customer upon our delivery to the carrier.

  7. Customer Responsibility to Track and Collect Orders: It is the customer’s responsibility to track their order using the provided tracking number and to collect the item in a timely manner from the designated postal or delivery location. QuietZ Group is not liable for unclaimed packages or any resulting consequences from a customer’s failure to monitor the delivery status.

  8. Returns Due to Unclaimed Orders: If an order is returned to us due to the customer’s failure to collect it on time, QuietZ Group shall not be held accountable. Any additional costs for re-delivery or withholding of funds may apply in such cases, and refunds will not be issued for unclaimed items.

  9. Communication with Customers: QuietZ Group is not responsible for situations where the customer did not receive notifications from the postal or delivery service. We encourage customers to verify their contact information when placing an order and to regularly check their email and messages for updates regarding their delivery.

For any inquiries or further clarification regarding our return policy, please contact us at care@quietz.net.

QuietZ Group reserves the right to modify this return policy at any time, with updates communicated on our website and applicable to all future purchases.

Thank you for choosing QuietZ Group for your sleep quality enhancement needs.